Like most consumers, you probably have some questions about insurance. In this section we give answers to the most frequently asked questions about our company and auto insurance.

If you need other information, contact your independent producer.
How do I report a claim?
Where can I get information about my bill?
How do I make a payment?
Can I make monthly payments?
Who should I contact to change my policy?
Who should I contact if my policy has expired?
Why should I buy insurance from your company?
What should I do if I have an accident?


How do I report a claim?
After an accident or loss, call our Claims Hotline at 800-255-4687 to report it The hours of operation are: Monday-Friday: 7:00 AM to 7:00 PM (CST), and on Saturdays from 7:30 AM to 4:00 PM (CST)
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Where can I get information about my bill?
Just call our automated billing line at 888-425-2455. You can use this toll-free number to make a credit card payment or receive your billing information.
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How do I make a payment?
You can either make a payment at your agent's office, call our automated billing line at 888-425-2455 to pay with a credit card, or mail your payment to:

Affirmative Insurance Services Inc.
P.O. Box 428
Bedford Park, IL 60499-0428

If you are paying with a check, money order, cashiers check, be sure to write your policy number.
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Can I make monthly payments?
Yes, we offer a monthly payment option. Contact your agent to set up a payment plan that works for you.
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Who should I contact to change my policy?
Call your agent to make any changes to your policy (adding a new car, adding a new driver, etc.).
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Who should I contact if my policy has expired?
Remember, auto insurance is mandatory in most states. If your policy has expired, contact your agent immediately to make a payment.
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Why should I buy insurance from your company?
We offer:
  • Low down payment.
  • Immediate coverage available for qualified applicants.
  • Monthly payment options.
  • Credit card payments.
  • Immediate SR-22 filings.
  • DriveIn Claim Facilities
  • Fast ID card processing.
  • 24-hour billing hotline.
  • Towing and rental coverage available.
  • Multiple discounts available (anti-theft, good student, good driver, and multi-car) for qualified applicants.

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What should I do if I have an accident?


1. Do not leave the scene.
  • Call the police immediately to report any accident, no matter how small, which results in personal injury or vehicle damage.
  • Notify the police about any medical assistance that may be needed or any vehicle that is not drivable.
  • Warn other vehicles by turning on your vehicle's flashers and setting up flares.
  • Do not accept responsibility or otherwise discuss the accident with anyone except police authorities and your insurance company.
  • Do not accept any monetary settlement at the accident scene.
  • Remain calm and courteous.
2. Exchange information with the other driver.
  • Write down the driver's license number, license plate number and state.
  • Get the insurance company name and policy number.
  • Write down the make, model, year and description of the vehicle.
  • Record the name, address and telephone number of the other driver.
  • Write down the names and addresses of all passengers, injured persons or anyone with property damage.
  • Get the names and contact information from at least two witnesses if possible.
3. Diagram the accident scene before leaving the scene.
  • Note time of day, weather and condition of roadway (wet, icy, dry).
  • Show positions of all vehicles involved in the accident.
  • Write down the details you feel are important.
  • After taking care of everything at the scene, notify your insurance company immediately. Keep copies of all paperwork relating to the accident.
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Copyright c 2005 This website Copyright © 2005-2006 Affirmative Insurance Services, Inc., all rights reserved. No part of this website may be reproduced without first obtaining written permission from Affirmative Insurance Services, Inc. The Affirmative Insurance Services logo is a federally registered service mark that is the property of Affirmative Underwriting Services, Inc., an affiliate of Affirmative Insurance Services, Inc. The products herein may not be: (1) available in all states, and/or (2) available through this company, or an affiliate company, in all states. Further, these products may be available through an unaffiliated company. This is not a contractual offer, proposal or application for insurance. We cannot guarantee your eligibility with any of the carriers referenced. All products/product features are subject to change without notice.